Customer Support
1 877 870-9222
Technical Support
1 888 820-6587
Activiation
1 877 870-9444
Fax
1 877 870-9333
1 877 870-9222
Technical Support
1 888 820-6587
Activiation
1 877 870-9444
Fax
1 877 870-9333
About Us
Nexus Communications, Inc., providing service under the name ReachOut Wireless™, provides Lifeline, a government assistance program that provides discounts on wireless service for qualified consumers. ReachOut Wireless™ offers a wireless services in place of older technologies like landline phone service.
To obtain ReachOut Wireless™ Lifeline service, potential subscribers must meet certain eligibility requirements such as receiving governmental assistance or a household income that is at or below 135% of the federal poverty level in most states. The specifics of what determines a potential subscriber's eligibility may vary somewhat by state. ReachOut Wireless™ service is limited to one per household, and cannot be combined with any other Lifeline offering. LifeLine benefits may not be transferred.
ReachOut Wireless™ government assisted wireless offering is part of the Lifeline program. The Lifeline Assistance program is only one part of the Universal Service Fund (USF) which exists to ensure that quality telecommunications services are available to low-income subscribers at just, reasonable and affordable rates. The Lifeline program provides a discount that make telephone service (and wireless service) more affordable for millions of Americans.
The USF is not a tax paid by U.S. taxpayers. Rather, the USF is funded by contributions by telecommunications carriers collected in part from the Universal Service Charge applicable to all forms of interstate telecommunication services. The wireline and wireless companies that provide Lifeline are approved to participate in the program of the USF for the revenue they forgo by providing discounted service to eligible consumers. ReachOut Wireless™ is also committed to the "Wireless Eligible Telecommunication Carrier Commitment to Best Practices".
How Much is the Lifeline Discount?
An eligible subscriber may receive the Lifeline discount on either a wireline or wireless connection, but the discount is available for only one telephone connection per household The monthly subsidy from the federal LifeLine program is $9.25 per month, but additional state funding may be available in some states. ReachOut Wireless™ offers the Lifeline monthly subsidy in the form of free minutes every month.
CA Residents - For additional information regarding the LifeLine program for California Residents, please click here or call 1 888 765-0112
ReachOut Wireless™ Handsets
ReachOut Wireless™ provides both new and refurbished handsets based solely upon product availability. ReachOut Wireless™ also offers handsets with advanced features and service capabilities for an additional fee.
ReachOut Wireless™ Coverage
To verify your coverage area, service and cell phone availability, please enter your Zip Code on this page.
More Minutes Available
You have several options to add additional airtime to your account. You can (1) call us at 1-877-870-9222 and refill your account with a credit or a debit card through the ReachOut Wireless™ automated system OR by speaking to a live representative, (2) purchase an airtime card online by visiting our "Add Minutes" page or (3) visit any of the thousands of MoneyGram or Western Union locations and purchase a card there.
Tariffs
Reachout Wireless™ Traditional Non-Lifeline Service
Did you know that Reachout Wireless™ offers Non-Lifeline service as well as Lifeline service?
Reachout Wireless™ provides prepaid cell phone service to those who want:
- No contract
- No credit check
- Nationwide coverage
- Airtime cards available at convenient locations
Key Features of Reachout Wireless™ Non-Lifeline service offering:
- Handsets starting at $9.95
- One Time Service Activation Fee of $72.00 - Optional Deferred Activation Fee - Pay $30.00 upfront and only $3.50 a month for twelve months
- Free Shipping
Contact Information
PHONE: 1 877 870-9222
FAX: 1 877 870-9333
Nexus Communications, Inc. d/b/a Reachout Wireless™
P.O. Box 247168
Columbus, OH 43224
For Subscriber Feedback
CustomerFeedback@REACHOUTMOBILE.com
Most questions can be answered in the FAQ. If you still have questions or concerns, or if you want to contact us directly, you may do so here.
Most questions can be answered in the FAQ. If you still have questions or concerns, or if you want to contact us directly, you may do so here.
Contact Us By:
For Enrollment Support: 1-877-870-9444
For Technical Support: 1-877-870-9222
Reachout Wireless™ in the Better Business Bureau.